• Please specify the complete model number for each instrument and the correct
part number for any additional options or accessories required. Be sure to include
in your order any connector, or other accessories required.
• Phone orders: 1-800-839-6283, That’s 1-800-TEXMATE Ask for Sales Dept.
• Email Orders: [email protected]
• Mail Orders: Texmate, Inc., 1934 Kellogg Ave., Carlsbad, CA. 92008
• Purchasing Agents: When placing an order please provide our Sales Dept.
with the name and mailing address of the technical person responsible for the
requisition. This will enable any updated technical information of
the product to be distributed promptly to the end user.
• Prices are subject to change without notice.
• The minimum order is $250.00 and $500 for distributors. Order amount below the minimum requirement, a small order processing fee of $25 will be charged.
• Shipping and any special handling charges will be added.
• Fee for a drop ship service is $25.
• Customers in the state of California will have sales taxes
added unless a signed sales tax exemption certificate is on file at Texmate.
• Standard shipping carrier is UPS. Customers who prefer FedEx, there is a FedEx pick-up fee of $5.
• Prices listed are only in effect at the time of publication. Please consult
our Sales Dept. for current prices.
• Verbal quotations expire the same day they are made.
• Written quotations are valid for 30 days.
• Payment net 30 days to approved accounts.
• Quantity discounts are applicable only when payment is received within
the month following shipment. Delinquent accounts will be reinvoiced at the
full price prevailing at the time of shipment.
• Customers who do not have an established account may pay by debit card, credit card, Paypal (3% fee, International 4% fee), ACH, Wire or send a check when placing the order.
• New accounts are welcomed and may be processed when credit references
are furnished and approved by our Accounting Department.
• Orders can be re-scheduled no less than 45 days prior to the scheduled
shipment date.
• Texmate reserves the right to make shipments up to 15 days prior to the
scheduled shipment date.
• Where a quantity discount price has been granted for blanket purchase
orders with scheduled deliveries that remain incomplete, the customer will be
required to pay the difference between the price charged and the price applicable
to the quantity actually delivered.
• Any order placed and shipped may be cancelled only upon payment of reasonable
cancellation charges which shall take into account expenses incurred and commitments
made by Texmate, Inc. In any case, the cancellation charge shall not be less
than 25% of the outstanding purchase order amount.
• Although Texmate will attempt to meet scheduled delivery dates in good
faith, we cannot accept liability for loss or damages caused by late delivery.
In the event of any delivery delay, the delivery date shall be extended for
whatever length of time as may be reasonably necessary to compensate for the
delay.
• No order cancellation for default shall be effective unless and until
Texmate shall have failed to correct such alleged default within 45 days after
receipt of a written notice specifying such default.
• All products are shipped FOB Carlsbad via U.P.S. or U.S. Postal Service, unless otherwise
specified. In all cases, title and responsibility pass to the consignee upon
shipment.
• Claims for damaged or lost shipments should be filed promptly by consignee
directly with the carrier.
• Packaging is in commercial containers suitable for ensuring safe delivery
under normal shipping conditions.
• Claims for short shipments or other discrepancies will not be considered
unless Texmate is advised within 48 hours of receipt of the shipment.
• Products may only be returned after a return material authorization (RMA)
number has been assigned by our Customer Service Dept. A restocking fee of 25% of purchasing price will be charged.
• Include a copy of the original invoice marked with the RMA number.
• Products that have been used, misused, abused, or mistreated, will not
be accepted for return or credit.
• When returning products either under warranty or for repair, please enclose
an explanation of the application, the problem incurred, and a schematic of
the connection to the meter. A $40 evaluation fee will be charged for any product returned, unless it was tested and proven defective and is still under warranty.
• Return all items freight prepaid to:
Texmate Inc. Attn: RMA#________
1934 Kellogg Ave., Carlsbad, CA 92008
• Information or items requested in order to process the RMA need to be provided in a timely manner. All RMA will be closed within 30 days of last correspondence. After closing, Texmate waives responsibility for all material not claimed by the sender.
• Either during or after the warranty period, Texmate will provide repair quotations on an individual basis upon inspection of the damaged instrument. A $40 evaluation fee will be charged, unless the instrument was tested and proven defective and still under warranty period.