Terms of Sale

Ordering

• Please specify the complete model number for each instrument and the correct part number for any additional options or accessories required. Be sure to include in your order any connector, or other accessories required, as our minimum order is $ 30.00.
• Phone orders: 1-800-839-6283, That’s 1-800-TEXMATE Ask for Sales Dept.
• Fax Orders: 1-760-598-9828
• Email Orders: sales@texmate.com
• Mail Orders: Texmate, Inc., 995 Park Center Drive, Vista, CA. 92081-8397
• Confirming orders should be clearly marked as such to avoid duplication.
• Purchasing Agents: When placing an order please provide our Sales Dept. with the name and mailing address of the technical person responsible for the requisition. This will enable any updated technical information or bulletins on the product to be distributed promptly to the end user.

Prices

• Prices are subject to change without notice.
• The minimum order is $ 30.00.
• Shipping and any special handling charges will be added.
• Customers in the states of California and Georgia will have sales taxes added unless a signed sales tax exemption certificate is on file at Texmate.

Quotations

• Prices listed are only in effect at the time of publication. Please consult our Sales Dept. for current prices.
• Verbal quotations expire the same day they are made.
• Written quotations are valid for 30 days.

Payment Terms

• Payment net 30 days to approved accounts.
• Quantity discounts are applicable only when payment is received within the month following shipment. Delinquent accounts will be reinvoiced at the full price prevailing at the time of shipment.
• Customers who do not have an established account may request shipment to be made C.O.D., pay by credit card, or send remittance with the order.
• New accounts are welcomed and may be processed when credit references are furnished and approved by our Accounting Department.

Order Cancellation & Rescheduling

• Orders can be re-scheduled no less than 45 days prior to the scheduled
shipment date.
• Texmate reserves the right to make shipments up to 15 days prior to the scheduled shipment date.
• Where a quantity discount price has been granted for blanket purchase orders with scheduled deliveries that remain incomplete, the customer will be required to pay the difference between the price charged and the price applicable to the quantity actually delivered.
• Any order placed and shipped may be cancelled only upon payment of reasonable cancellation charges which shall take into account expenses incurred and commitments made by Texmate, Inc. In any case, the cancellation charge shall not be less than 25% of the outstanding purchase order amount.
• Although Texmate will attempt to meet scheduled delivery dates in good faith, we cannot accept liability for loss or damages caused by late delivery. In the event of any delivery delay, the delivery date shall be extended for whatever length of time as may be reasonably necessary to compensate for the delay.
• No order cancellation for default shall be effective unless and until Texmate shall have failed to correct such alleged default within 45 days after receipt of a written notice specifying such default.

Shipment

• All products are shipped via U.P.S. or U.S. Postal Service, unless otherwise specified. In all cases, title and responsibility pass to the consignee upon shipment.
• Claims for damaged or lost shipments should be filed promptly by consignee directly with the carrier.
• Packaging is in commercial containers suitable for ensuring safe delivery under normal shipping conditions.
• Claims for short shipments or other discrepancies will not be considered unless Texmate is advised within 48 hours of receipt of the shipment.

Return of Goods

• Products may only be returned after a return material authorization (RMA) number has been assigned by our Customer Service Dept.
• Include a copy of the original invoice marked with the RMA number.
• Products that have been used, misused, abused, or mistreated, will not be accepted for return or credit.
• When returning products either under warranty or for repair, please enclose an explanation of the application, the problem incurred, and a schematic of the connection to the meter.
• Return all items freight prepaid to:
Texmate Inc. Attn: RMA#________
995 Park Center Drive, Vista, CA 92081-8397

Repairs

• Either during or after the warranty period, Texmate will repair for a flat charge any of its instruments that have suffered non catastrophic damage. Other repairs can be individually quoted.

*Complete Terms and Conditions of Sale
The complete detailed conditions of sale to which you must agree are listed on the rear of Texmate’s Sales Acknowledgement, Packing Slips and Invoices.

Alternatively, you may download a copy of them here as a pdf.